It's not uncommon for a business owner, especially a small mom and pop business online, not to fully understand what they are really selling. If you think you're selling website design, content writing, and customer service, for example, you may go into discussions with your customers on the wrong foot.
For example, if you are a virtual assistant, you have to remember that what you are selling is a lot deeper than virtual assistant services. You're really selling the benefits of your virtual assistant service, and it's imperative that you fully grasp what they are. You may be really selling, from the customer's perspective, time-freedom, expertise, courage – it just depends on your product, but the more you can identify, the more you'll be able to help lead your customers to purchase your offers.
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